Case SUSHIST: how in 1 month with the processing of negative reviews to retu...

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We will analyze the SUSHISTET’s c.A. and find out how Revvy in one month with the processing of negative reviews returned customers, helped to earn 50 000 rubles and repay the service by 10 times.

    Recall that Revvy is engaged in promoting local business on the Internet. In addition to working with reviews and geoservices, the service intercepts negative reviews and establishes communication with customers. This leads to a change in the rating on the cards and an increase in the number of positive reviews.

The more reviews - the higher the rating.
The higher the rating, the higher the company in the search results on Yandex Maps.
The company that is shopify website design  included in the TOP-5 of the issuance receives more new customers and the growth of orders.
SUSHIST - a network of land bars with delivery in Moscow and the Moscow region. In the menu you can find a variety of land, rolls, sets for any company, as well as salads and snacks. A large selection of dishes will satisfy the most caprudolish and demanding gourmets.
In March 2024, three branches of SUSHISET in Volokolamsk, Domodedovo and Yegoryevsk appealed to Revvy with a request to work with negative reviews. Thus, increase the rating on Yandex Maps and return dissatisfied customers.
What tasks were set?



    Request feedback on the quality of the order.
    Work with negative reviews.
    Re-satisfied customers.
    Increase the rating on Yandex maps.

What's they done?

    To establish channels of feedback with customers and work with negative reviews, the starting tariff Revvy was chosen - a request for feedback through WhatsApp.
    Configured integration with the CRM system.
    Began to send a revocation request after each order.
    Processed negative reviews instantly in personal correspondence before publication on the Internet, closing the client’s discontent.